FAQ


What is the turn around time?
  • I will generally respond to your inquiry within 48 hours. 
  • A label sample image will be emailed for your approval usually within a week or so.  
  • Please provide all necessary information with your order to avoid delays.  This includes:  label package, label size(s), the number of sheets of each size,and ALL of the information to be displayed on the label.  Click on the How to Order Tab for more details on how to place an order. 
  • Labels are printed in batches once every other week.  Your order will be printed after I receive all of your information and after you approve the design.  
Do the label designs come in other shapes than what is shown on your site?
Yes, all the designs are available in every label shape. Click on the Label Specification Tab for details on the available label shapes and sizes.  

Do your labels meet my state’s labeling requirements?
Each label is created individually to meet your needs.  Most countries, states, cities, counties and even some farmers markets have their own labeling requirements.  Because each customer's situation is unique, each label is created based on the specifications of the customer.  It is up to the customer to know their individual labeling requirements and to communicate those needs to me.  I am happy to accommodate those needs the best I can. 

Can you send me a digital copy of the final label design?
Each sample sent out has a “sample” watermark.  A final digital copy of the label without the watermark is not provided.   You are purchasing the labels themselves and not the digital information used to create the label.  Custom Honey Labels and More is set up primarily as a supplier for labels, as such, the artwork is retained as it is the foundation of my business.

I like several of the designs, can you mock up each design with my information for me to choose from?
Please choose your favorite design for me to mock up, as the label designs on the website are a good representation of the final product.  Because each label is created individually and due to the high volume of orders, I am only able to mock up one label design per order.  

What type of material are the labels made of and how are they printed?  Are the labels self sticking?
The labels are professionally printed on high gloss adhesive label sheets.  The toner ink is baked on which results in a high quality crisp image and a durable finish.  The labels are self sticking.  No glue is required.

What is the charge to add my photo or logo onto my label?
There is a one time set up fee of $10 to add your photo or onto the label.  Please provide a high quality copy of your photo or logo. 

Can you make labels for my lotion, lip balms and other products?
Yes.  You can have a line of labels created for each of your products.  There is a one time set up fee of $12 for each product added to a label package.

Is there a minimum order?
The minimum order is 25 sheets (package A).

Can you design my business card to match my labels?
Yes, I can design a business to match your labels.  There is a set up fee of $15.00.  I do not provide printing business cards.  You will be emailed a high quality jpg or pdf that you can have printed anywhere.  I recommend vistaprints.com for high quality and low cost printing.

How do I pay for the labels?
Once we have established your order and you have approved the design, I will email you a paypal invoice for payment (you do not need a paypal account).  You can pay using a your paypal account or by using a major credit card which will be processed through paypal's secure website.   

How are my labels shipped?  Will I receive a tracking number?
Your order will be shipped via The United States Postal Service Priority Mail (1-3 business days). Your labels will be shipped to the address that you provided to paypal.  Please make sure that you provided the correct shipping address to paypal.  If you need your labels shipped to a different address, please let me know.  Once your labels ship out, you will receive a tracking number from paypal. 

Please email me with any other questions  and best of luck with your honey bees!
Anne